Questions, answered straight

A home-maintenance membership. You join, we document your home in a walk-through, and from then on one trusted team handles your to-do list — booked in half- or full-day visits at a published hourly rate. No quotes to chase, no strangers to vet, one thread for everything.

Three ways. Whoever we send arrives already knowing your house — briefed by your home record, not whoever bid lowest this week walking in cold. Your home is documented, so nobody spends your hours figuring out where things are. And the price is one published rate ($125/hr), not a per-job quote padded for the unknowns.

Skilled repairs, carpentry, and upkeep: dry rot, decks, trim and casing, doors, mounting, patching, caulking, seasonal maintenance — the whole household list, small and hard. What we don't do: major remodels and jobs that need a general contractor's permit. We'll say so plainly, refer you to a GC we trust, and keep your home record ready for them.

San Francisco down the Peninsula to Cupertino — Daly City, Burlingame, San Mateo, San Carlos, Redwood City, Menlo Park, Palo Alto, Los Altos, Mountain View, Sunnyvale, and the neighborhoods between. Outside that? Not yet — but join the waitlist at the booking page and we'll tell you when we expand.

Honey Homes is the closest comparison — also a membership home-maintenance service, and a good one, operating across multiple metros in several states. Three things set us apart. Territory — we only work San Francisco and the Peninsula down to Cupertino, so our crews know fog-belt dry rot and pre-war housing stock cold. Pricing — one published rate, $125/hr, on the website, not discovered after you join. And depth — skilled wood repair is our specialty, so decks, siding, trim, and wood windows stay in-house instead of becoming someone else's referral.

Yes — some of our best memberships are bought by adult children for a parent's home in San Francisco or on the Peninsula. Background-checked crews who arrive already knowing the house, every task photographed before and after, and one person to coordinate with — you — even if you live across the country. Handled fits this best — the seasonal care plan runs in the background so small problems get caught without anyone having to notice them first.

Casa is a concierge-style home membership — a small monthly allowance of handyman time plus help coordinating chores and vendors, in San Francisco, Los Angeles, and Austin. We're a different animal — a trades-led maintenance service. Foreman-led crews who arrive already briefed by your home record, $125/hr published, and deep skilled wood repair — dry rot, decks, siding, trim, wood windows — done in-house, not referred out. If you want an assistant for the household, Casa may fit. If you want the house itself kept sound, that's us.

Both, depending on scale. Section dry rot — a window sill, a stair stringer, a deck ledger, trim ends — is skilled carpentry, and it's some of the work we're known for: cut back to sound wood, splice in matched material, and correct the water path that caused it. Full structural replacement, or anything into the framing, belongs with a licensed contractor — we'll tell you straight when a job crosses that line and coordinate the right trade. Most of what people call dry rot is a repair, not a rebuild.

Yes — the small jobs that make a long-lived home easier to live in are everyday work for us: grab bars and handrails mounted into solid backing, thresholds and trip hazards taken down, lever handles, brighter lighting and switches moved within reach. Because it's a membership, one crew learns the home and the same team comes back, and the app keeps everything in one thread — so an adult child in another city can run a parent's home from their phone. Handled suits this best: the seasonal care plan catches the small things before anyone has to notice them.

Annual Membership ($399/yr) is access: the documented walk-through, your list managed by us, priority scheduling, and the crew at $125/hr whenever you book. Handled ($499/mo) is "we run the home": everything in Annual, plus a seasonal care plan we execute in the background and 3 crew hours a month included.

The membership covers the walk-through, your home record, list management, and scheduling. Labor is one published rate for everyone — $125/hr. For Handled members the included monthly hours come first; anything beyond bills at the same $125/hr.

$125/hr, and that covers a crew of up to 2. When safety or scope needs more hands — heavy carries, working at height — each additional tech is $55/hr, and we flag it before we book the visit, never after.

Yes. On Handled, unused hours bank — up to 9 hours, no expiry date. Skip a quiet month, spend the balance on a bigger job later.

No long-term contracts. If we're not a fit, cancel within 30 days of joining for a full refund, less any labor credit used. After 30 days, annual fees aren't prorated — your benefits run through the end of the paid term. Handled is month to month; if you cancel, you have 30 days to use any remaining banked hours. Your home record is yours to keep either way.

At cost — we pass receipts through, no markup. If a task list needs a supply run, there's a flat $25 shopping fee for the run, disclosed up front.

No. A home warranty charges a flat fee to repair whatever breaks, and that model is regulated as insurance in California — claims lines, coverage schedules, disputes about what counts. Hello Handy is a membership: Handled includes 3 crew hours a month for real maintenance, and work is billed at the published $125/hr member rate. No claims process anywhere in the building.

Membership is for owner-occupied or owner-managed homes — that covers landlords and property managers too. We don't enroll tenants today; if you rent and want your place looked after, the simplest path is having the owner join. The home record belongs to the house either way.

Independent handymen in San Francisco typically run $80 to $150 an hour, and a licensed contractor more — usually with a per-job quote you have to chase down first. Hello Handy is one published rate instead: $125/hr, covering a crew of up to 2, the same on both plans, with no quote and no padding for the unknowns. It's a membership, so that rate comes with a documented home and a crew that already knows it.

A common rule of thumb is 1 to 3 percent of a home's value a year, which in San Francisco and the Peninsula lands in the many thousands — mostly reactive, paid out in emergencies. A membership makes it predictable instead. Annual Membership is $399/yr for access plus labor at $125/hr as you book it; Handled is $499/mo with 3 crew hours a month included, so routine upkeep is already paid for. You spend on the house on a schedule, not on whoever's available the day something breaks.

It's worth it if the friction is the problem — finding someone you trust, explaining the house every time, chasing quotes, and only ever calling once something's already broken. A membership replaces that with one team that knows your home, one published rate ($125/hr), and upkeep that happens on a schedule. If you'd rather hand off the list than manage it, Annual Membership at $399/yr is a low bar to clear in the time and second-guessing it removes. If you want almost no involvement at all, Handled runs the home for you at $499/mo.

About an hour. We do a light inspection of the property — walking the rooms, documenting your mechanicals and appliances, noting any obvious issues — then sit down with your list and discuss how we can help. That visit starts your home's record.

Add tasks in the app or by text, then book a half-day or full-day block when you're ready. Members typically get a visit within a week or two; the seasonal rush can stretch that, which is one reason members get priority scheduling.

Vetted, qualified, foreman-led crews — background-checked, and always briefed by your home record before they arrive. We optimize for familiar faces where scheduling allows, but what we guarantee is that whoever comes arrives already knowing your house — where the shutoff is, which paint is on the trim. You'll never re-explain your home.

Small fixes are ours. When a job crosses into licensed-trade territory, we coordinate it through vetted subs we already work with — same thread, same accountability, no new contractor hunt for you.

App and text — whichever you reach for first. One message thread with the team, visit reminders, photos of finished work, and your whole home record in the app.

No. Be there for the walk-through — that's where we learn your home and you learn us. After that, most members leave a key or code and go about their day. The crew photographs every task before and after, and you get a summary when the visit wraps, so you know exactly what happened while you were out.

We're a scheduled-maintenance service, not emergency dispatch — a burst pipe at 2am needs an emergency plumber, and we'll say so plainly. What we will do is move fast on urgent small repairs — message us and we'll work you into the schedule. The real answer, though, is that homes on a maintenance rhythm have far fewer emergencies. That's the point of the membership.

Fully insured and bonded, and licensed for the work we take on. Specialty trades — electrical, plumbing, roofing — run through licensed, vetted subs we coordinate, so the right ticket is always on the job. And behind all of it, the promise that matters most — if it's not right, we make it right, with a 30-day callback on our work.

All of San Francisco, then the Peninsula corridor: Daly City, Brisbane, South San Francisco, San Bruno, Millbrae, Burlingame, Hillsborough, San Mateo, Foster City, Belmont, San Carlos, Redwood City, Woodside, Atherton, Menlo Park, East Palo Alto, Palo Alto, Stanford, Los Altos, Los Altos Hills, Mountain View, Sunnyvale, and Cupertino. The booking page checks your ZIP in one step.

If something we fixed isn't right, tell us within 30 days and we'll come back and make it right — on us, not on your hours. Work this visible only survives on being good.

That's the whole design. Every crew member is background-checked and foreman-led, and whoever comes arrives already briefed on your home — never a stranger walking in cold. Every task is photographed before and after, so you see exactly what was done, and you get a summary after each visit. Most members hand over a key or door code within the first month or two.