Frequently Asked Questions
How much does a Hello Handy membership cost?
Membership costs $399/year.
What's included in my membership?
Your membership includes two home assessments per year and an updated report after each assessment. We will help you track the health of the subsystems that make up your home.
Additionally, the following services are included with your membership:
- Furnace Filter: Change or clean filter
- Doors & Windows: Lubricate and/or adjust
- Dryer Vent: Clean/vacuum dryer vent
- Fire Extinguishers: Check pressure, look for physical damage, clean
- Light Bulbs: Check lightbulbs and replace as necessary
- Smoke & CO2 Detectors: Replace batteries and test
- Dishwasher: Clean dishwasher filter
- Exhaust Fans: Clean kitchen and bathroom exhaust fans
- Garbage Disposal: Clean and sanitize
- Drains: Check and clean drains at kitchen and bathroom sinks
What happens after I signup?
Once you complete your signup you will be contacted by your Home Manager. They will work with you to set up the date and time for your first Home Assessment.
How soon after I signup do I get my first service?
After signup, your Home Manager will contact you and you will be scheduled for the first assessment. The normal scheduling window is within 2 weeks or as your schedule allows.
How many times will you visit my home?
We will visit your home, a minimum of 2 times per year, or every six months. These will be your normal home assessments that come with your plan.
How do I get service On-Demand?
Contact your Home Manager to arrange a service. This can be done by phone, email, or through the app.
How much do the on demand services cost?
Hello Handy provides you with a flat rate of $99/hour for all labor. We think this takes the guesswork out of getting service. Parts & Materials cost extra if the work falls outside of your included maintenance plan.
Are parts and materials included?
Materials such as filters, batteries, and light bulbs are included for standard and commonly available products. Specific parts related to repairs of broken items will be ordered and charged for separately. Parts and materials for handyman projects or other emergency issues that may arise are not included.
What if our project requires a permit?
We have licensed general contractors, electricians, and plumbers on staff. If you have projects requiring permits and approvals with the city we can help you get those projects done. Pricing will be quoted independently per project.
What should I expect during my first appointment?
During your first appointment, your technician will perform a thorough home checkup, evaluating all of your major systems, document all your appliances, and perform any other routine maintenance possible to be completed during that visit. The appointment generally takes 2 to 3 hours depending on the size of your home.
How do you choose your staff?
Hello Handy inspectors are handpicked by our in-house home inspection experts. We have a licensed general contractor on staff how trains our Home Service Technicians. We have licensed plumbers and electricians on staff and a larger team of carpenters and qualified handymen available at your convenience through your app.
Don't see the answer to your questions?
Get in touch with us at [email protected] or 415-347-3443.
We look forward to working with you!